Shipping & Delivery

SHIPPING & DELIVERY

For our company client / B2B client customer:

If you of any reason are unable to receive your order to your store / showroom, we can help you deliver the order directly to your client / customer.

Please see below how to do when placing you order: 

1. Sign in to your business account as usual and add the product / products in the shopping cart. 
2. Go to the checkout and choose “Deliver to another address”
3. Fill in your customers name, address, e-mail address and cellphone no. Also enter the door code if this is available for the address.
4. If you want to leave a message to us (a reference no etc), enter this in the box “I want to leave a message” and this will be added to the order confirmation and invoice.

If you choose this delivery option, it is important that you inform you customers that they will receive the parcel directly to the address (during daytime). It is therefore very important that we have the correct delivery information for the customer. Delivery within Sweden is shipped with DHL. Delivery outside Sweden is shipped with UPS.

FOR PRIVATE CUSTOMERS:

SHIPPING WITHIN SWEDEN

Private customers: 75 SEK. Orders over 1500 SEK are free of charge.

Shipments are fulfilled by DHL Servicepoint (applies to private customers).
 

FOR COPMANIES:

Companies: 150 SEK. Orders over 1500 SEK are free of charge.

Shipments are fulfilled DHL Paket (applies to companies).

SHIPPING EUROPE 

See the following shipping costs for each country in Europe and around the world:

EUROPE 1:

Belgium | Denmark | Finland | Luxembourg | The Netherlands | United Kingdom  

Private customers: 200 SEK | Orders over 2 000 SEK are free of charge.
Business customers: 200 SEK | Orders over 2 000 SEK are free of charge.

EUROPE 2:

Austria | Bulgaria | Estonia | France | Germany | Hungary | Poland | Åland

Private customers: 280 SEK | Orders over 2 000 SEK are free of charge
Business customers: 280 SEK | Orders over 2 000 SEK are free of charge

EUROPE 3:

Czech Republic | Greece | Ireland | Italy | Lithuania | Latvia | Monaco | Norway | Portugal | Romania | Slovakia | Slovenia | Spain

Private customers: 330 SEK | Orders over 2 000 SEK are free of charge
Business customers: 300 SEK | Orders over 2 000 SEK are free of charge

EUROPE 4:

Iceland | Croatia | Cyprus | Malta

Private customers: 550 SEK | Orders over 5 000 SEK are free of charge
Business customers: 525 SEK | Orders over 5 000 SEK are free of charge

SHIPPING REST OF THE WORLD

See the following shipping costs for each country:

REST OF THE WORLD 1:

Schweiz | USA 

Private customers: 380 SEK | Orders over 3 000 SEK are free of charge
Business customers: 350 SEK | Orders over 3 000 SEK are free of charge

REST OF THE WORLD 2:

Canada

Private customers: 450 SEK | Orders over 3 000 SEK are free of charge
Business customers: 450 SEK | Orders over 3 000 SEK are free of charge

REST OF THE WORLD 3:

Australia | Indonesia | Mexico | New Zealand | Singapore

Private customers: 550 SEK | Orders over 5 000 SEK are free of charge

Business customers: 525 SEK | Orders over 5 000 SEK are free of charge

REST OF THE WORLD 4:REST OF THE WORLD 5:

China | Guadalupe | Hong Kong | Israel | India | Japan | Lebanon | Macao | Malaysia | Oman | Qatar | South Korea | Saudi Arabia | South Africa | Taiwan | Thailand | The Philippines

Private customers: 650 SEK | Orders over 5 000 SEK are free of charge
Business customers: 650 SEK | Orders over 5 000 SEK are free of charge

NOTE: ​The shipping costs do NOT include any customs duties, other taxes or import fees that may be levied in the country of destination. Extra charges will be paid by the customer on delivery.

The shipments are fulfilled by UPS Standard and UPS Express Saver.
If your country is not listed at checkout, please contact us here and we will be happy to help. 

All orders are shipped from Sweden.

DELIVERY

Sweden: 1-5 business days

Europe: 1-7 business days

Rest of the world: 3-10 business days.

Please note, that delivery may take longer due to customs proceedings and shipping delays in the country of destination, or around holidays. 
We are not responsible for any delays caused by any shipping company.

DHL Servicepoint (orders within Sweden)
You will get an email notification when your order has been shipped, which also includes your parcel tracking number. When the parcel arrives at your access point, you will receive a text message,
why it´s important that you fill in the correct mobile number when you register your details.
When collecting your parcel, remember to bring a valid identification as well as the parcel number.

Home Delivery (shipped via UPS Saver and UPS Express Saver) 
You will get an email notification when your order has been shipped, which also includes your parcel tracking number. Once the parcel has been processed in the country of destination the transport company will make the delivery to you. 
If you are not available, the parcel will be sent to an access point and the transport company will send you a text messege, why it´s important that you fill in the correct e-mail address and mobile phone number when you register your details.

UNCOLLECTED PARCELS

In case of uncollected parcels we reserve the right to charge 250 SEK to the order, this to cover our shipping fees and administrative costs.
Companies will be charge 300 SEK including VAT in case of uncollected parcels.

CANCELLATIONS

If you as a customer feel that the delivery of a product is so delayed that you no longer wish to complete the purchase, it is your responsibility to make a cancellation. Please contact customer service us here.

Please note, if the order has already been sent from us, you must collect the order. A cancellation is not valid until you have received a confirmation either by mail or phone by
Bäccman & Berglund Sweden AB. 
If a product is no longer sold, Bäccman & Berglund Sweden AB has the right to cancel the purchase and make a refund to the customer. Bäccman & Berglund Sweden AB will notify the customer of a return item or if a similar product is available.