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FAQ

 

 


WHAT IS YOUR RETURN & EXCHANGE POLICIES?

When shopping at www.bb-sweden.se you as private consumer, have the right to return your ordered products within 14 days of receiving them, given that the product is unused and in its original condition. In case you need to make a return, please notify us by email here before you make your return. 

Please note: you as a customer is responsible for all return freight charges, including duty and tax if applicable. For your protection, we suggest all returns be sent back to us through a traceable carrier.

In terms of sales between companies, the Swedish Commercial Legislation (Sw. Köplagen 1990: 931) applies to, which you can read about here.

 

CAN I PLACE AN ORDER BY PHONE?

No, unfortunately not. We as company does not have the right to approve the Terms and Conditions you as a customer need to approve when placing an order.

If you have any questions, please contact us here and we will be happy to help.

 

DO YOU SHIP INTERNATIONALLY?

We currently ship to most countries that accept shipping via UPS and DHL. If you do not see your country as an option during checkout, please contact us here and we will be happy to help.

 

MY PURCHASE HAS BEEN DECLINED AT CHECKOUT – WHY?

If your purchase is declined when choosing to pay by invoice or part payments (applies to Klarna Checkout), it may be due to a number of different reasons:

  • You are under 18 years old.
  • The shipping address you provided is not your registered postal address
  • You've reached your credit limit
  • When paying with credit card, check so you do not have a block for buying abroad or online.

If your credit is denied or if you have any other questions regarding Klarna Checkout, please contact Klarna here.


I HAVEN´T RECEIVED AN ORDER CONFIRMATION – HAS MY ORDER GONE THROUGH?

As soon as you made your purchase, an order confirmation will be sent to your email.

If you haven’t received the confirmation, please check your spam or junk email folders. If you still
can´t find the confirmation email, contact us here and we will help you as soon as possible.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Delivery times vary according to your selected country. Please see below for estimated delivery time for your region:

Sweden: 1-5 business days

Europe: 1-7 business days

Rest of the world: 3-10 business days

Please note: delivery times may vary according to different country’s custom restrictions, or take longer around holidays.

 

CAN I TRACK MY ORDER?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed and shipped. This email will also contain your tracking number.

Note – the sender of this email is Fraktus (which is our shipping partner).

If you haven’t received the confirmation, please check your spam or junk email folders. If you can´t find the confirmation email, contact us here and we will help you as soon as possible.

 

CAN I SHOP AS A BUSINESS CUSTOMER?

If you are a customer that is ordering products in the name of a company, you have an opportunity to purchase products at privileged prices. Please send an email via our contact form here and provide us your relevant company information. As soon as that is done, you will receive an email with your username and password for your log in.

 

IS IT SAFE TO PAY WITH CREDIT CARD ON THE INTERNET?

Yes, all of our payment methods are safe:

Klarna - Klarnas payment system is certified according to the PCI DSS (Payment Card Industry Data Security Standard). Secure Socket Layer (SSL) creates a secure and encrypted connection between your computer and Klarnas payment server. The transfer is safe without unauthorized access to any information. When paying on the internet, Klarna uses Secure Electronic Transaction (SET), which is an international security standard for online payments.

DIBS – DIBS uses 3D Secure which is a security feature when paying with Visa or MasterCard online. 3D Secure is also called Verified by Visa and MasterCard SecureCode.

PayPal Your payment is securely handled by PayPal, and they use industry-leading encryption and anti-fraud tools, and do not divulge your payment details.

Bäccman & Berglund Sweden AB does not store any credit card data.

 

I HAVE RECEIVED INCORRECT ITEM(S) IN MY DELIVERY – WHAT DO I DO?

If you have received the wrong item(s) or the wrong size, please contact customer service here and we will do our best to resolve the issue as quickly as possible.

 

CAN I BREAK THE PLASTIC SEALING ON THE ITEM(S)?

No. Don’t break the plastic sealing on the item(s) until you are absolutely sure you want to keep the goods.

Please note, (in case of a return), we will not refund you the money if the plastic sealing is broken on the product(s). For more information about returns, click here. 

 

ARE THERE SCREWS INCLUDED IN THE PACKAGE?

Yes, we always include screws for our standard measurement for kitchen cabinets and drawers. Please see more information in the product text when viewing any product for details of supplied quantity, size etc.
If you need a longer screw, this can be bought separately here.

 

I WISH TO MAKE A RETURN – WHAT DO I DO?

Please send us an email via the contact form here and await further instructions in our reply mail before returning the item(s).

 

WHAT DOES C-C MEAN?

C-C stands for center-to-center and refers to the distance between the screw holes, measure from the center of one hole to the center of the other. The unit of measurements are in millimeter (mm).

These are the measurements we have: 12mm / 14mm / 16mm / 40mm / 64mm / 67mm / 96mm / 128mm / 224mm / 342mm / 432mm / 792mm

 

CAN I ATTACH THE HANDLES ON THE WALL OR USE AS A PULL HANDLE?

No, unfortunately this is not possible with the handles and other fittings with two screw holes.

 

IS THE PRICE PER PIECE OR FOR PAIRS?

Yes, the price is for one item, except for our double-sided door knobs (for glass doors), which is packaged in two. You can read more about what are included for each item in the product text.

 

I NEED MORE INFORMATION ABOUT A SPECIFIC ITEM – HOW DO I GET IT?

Send us an email to us here, and we will be happy to help.

 

DO YOU HAVE ALL PRODUCTS IN STOCK?

Yes, the products shown in the shop are in stock. However, in some cases, products may be temporarily out of stock. In case there is a missing item for your order, we will notify you.

 

DO YOU HAVE A PHYSICAL STORE?

No, unfortunately we don’t have our own physical store. To find your nearest retailer, click here.

 

HOW DO I MOUNT THE PRODUCTS?

When mounting your fittings, use the drilling machine only when drilling the hole into the cabinet, wall etc. When attaching the fitting, use a screwdriver and be careful not to screw to hard.
Installation instructions are included in your package.

 

IS IT THE SAME QUALITY ON YOUR FITTINGS AS WITH OTHER RETAILERS AND STORES?

Yes, we only sell our own high quality products. We carefully check the quality of all of our products and we have a good and close dialogue with all of our manufacturers.

 

HOW DO I TAKE CARE AND MAINTENANCE MY PRODUCTS?

Our products, such as brass and copper, are living materials which means they will oxidize and age in time. Read our tips here on how to best take care and maintenance your products.

 

 

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